How do I return/exchange my order?:
We have a 14-day return window for all items on our site. This return window begins once your package has been delivered to you.

You can start your return/exchange through this link!: https://lucidblanks.com/apps/redo/returns-portal/login

Please ensure the item(s)/order follows our policy:

• Items must be unwashed and not put through a dryer.

• Items covered in animal/human hair are subject to denial.

• Items covered in glitter, powder, skin cells, or other matters are subject to denial.

• Items with piling may be subject to denial.

• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

• Items with markings or other stains (such as deodorant) will not be accepted.

• Exchanges can only be requested for the same item in alternate sizes or of equal/lesser value items.

• If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
  

Are returns/exchanges free?:
If you have opted in for the Free Returns + Package Protection then any returns/exchanges are at no cost! (Note: If you choose a carrier home pick-up option, the pickup fee is the customer’s responsibility).
If you did not opt in for the Free Returns + Package Protection then the return label cost is the customer’s responsibility.

How long will it take to get my order?:
Our current processing time is 2-4 business days for any Domestic orders and 3-5 business days for International orders! 
For any Domestic orders, shipping typically takes 3-5 business days. International shipping typically takes 7-21 business days.

How should I wash and care for my clothes?:
The washing and drying instructions are listed within the product’s description!

Do you ship internationally?:
Yes, we ship worldwide! Shipping costs and taxes/duties are calculated at checkout based on your location. If you receive an error at checkout, we may currently be unable to ship to your specific address.

What is the difference between Standard and Express?:

• Standard: Your order will be processed within our normal standard timeline (2–4 business days).
  
  
• Express: Your order is prioritized in our queue and processed within 1–2 business days.

Please note: selecting Express prioritizes fulfillment time; transit speed by the carrier remains the same. 

How do I know what size to order?:
Check our detailed Size Guide on each product page for exact measurements. If you're between sizes, we recommend sizing up for a relaxed fit or sizing down for a tailored look.

I was delivered the wrong item/size:
We’re so sorry! Please contact our support team at support@lucidblanks.com with your order number and photos of the issue.

Important: Issues must be reported within 30 days of delivery to be eligible for a replacement or refund

Need to adjust your order or have a question?:
For general inquiries, order changes, or cancellations, please contact us at support@lucidblanks.com with your order number. Our team will be happy to assist you.

We typically respond within 1–2 business days. If you haven't received a reply within that timeframe, please feel free to send a follow-up email.