Refund policy

Retail Purchases

We want you to love the pieces you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 7-day return window to start a return. Return instructions can be found at the end of this article.

7-day Returns

We have a 7-day return window for all items on our site. This return window begins once your package has been delivered to you.

In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our support team! (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

Return standards and conditions

We gladly accept returns for both refunds and exchanges!

  • Exchanges can only be requested for the same item in alternate sizes or of equal/lesser value items.
  • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
  • Items must be unwashed and not put through a dryer.
  • Items covered in animal/human hair are subject to denial.
  • Items covered in glitter, powder, skin cells, or other matters are subject to denial.
  • Items with piling may be subject to denial.
  • Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
  • Items with markings or other stains (such as deodorant) will not be accepted.

At this time, we do not cover the cost of return shipping.
If you are returning your entire order, please note that the original shipping costs will not be refunded.

Any returns that are delivered outside of 30 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
If your return is denied, we will notify you via email. Items will not be reshipped if denied, proceed with caution.

If you need to start a return, contact us at contact.lucidblanks@gmail.com and we'll be happy to give you a hand! All returns can be processed as long as the customer reaches out to us to initiate a return within the 7-day window.

Wholesale Purchases

Some of the properties of the material developed at LucidBlanks will be subjected to garment dying, please read the following discretion before purchasing.

Given a standard 3-5% damage allowance for garment dyed orders, orders exceeding 5% will be authorized a return for the damaged products and a partial refund/discount coupon will be issued accordingly. Products will also be allowed a 5% shade variance within a production order.

For all wholesale orders we accept cancellations only within 7 days of a purchase order or before the fulfillment of said order, whichever condition is met first. After order has been shipped, we do not accept returns or cancellations unless products received are damaged or damaged past the allowable standards highlighted above.

For any issues regarding your order please contact us for support.